Privacy Policy

We may collect and process the following personal data: • Name and contact details (address, phone number, email address where applicable) • Job details including collection and delivery addresses, timing requirements, and item descriptions • Payment information processed through our payment providers • Communication records including WhatsApp messages, emails, and phone call notes • Complaint, claim, or dispute-related information • Operational records relating to services provided We collect data directly from you when you enquire about or book our services, through website forms, phone or WhatsApp enquiries, email communications, platform or job marketplace submissions, and during the course of providing our services.

We process your personal data under the following lawful bases: • Contract: Processing necessary to fulfil our contract with you for logistics services • Legitimate Interests: Processing necessary for our legitimate business interests, including service improvement, fraud prevention, and business administration • Legal Obligation: Processing necessary to comply with legal, tax, accounting, insurance, and regulatory requirements We do not process personal data for marketing purposes without explicit consent.

Your personal data is used to: • Provide logistics, removal, courier, and delivery services • Manage bookings, scheduling, and delivery operations • Process payments and issue invoices • Respond to enquiries and provide customer support • Handle claims, complaints, and disputes • Comply with legal, tax, accounting, and insurance requirements • Improve our services and operational efficiency • Maintain records as required by law

We retain personal data only as long as reasonably necessary for: • Service delivery and contract fulfilment • Legal, tax, and accounting obligations (typically 6-7 years) • Insurance and dispute resolution purposes • Regulatory compliance After the applicable retention period, data is securely deleted or anonymised. Specific retention periods may vary depending on the nature of the data and applicable legal requirements.

We may share your personal data with: • Payment processors (for secure payment handling) • Logistics and job platforms (such as AnyVan, Shiply, Gophr, and similar services) where jobs are booked through these channels • Insurers (for claims handling and policy compliance) • Professional advisers (accountants, legal advisers) where necessary • Technology providers (where necessary for service delivery) • Regulatory or law enforcement bodies (where required by law) We do not sell your personal data to third parties. AHA Prime Ltd accepts no responsibility for data breaches or processing undertaken by third-party systems or platforms, including but not limited to AnyVan, Shiply, payment providers, or other external services. Users should review the privacy policies of those services separately.

Under UK GDPR, you have the right to: • Access: Request a copy of the personal data we hold about you • Rectification: Request correction of inaccurate or incomplete data • Erasure: Request deletion of your data where applicable and legally permissible • Restriction: Request restriction of processing in certain circumstances • Objection: Object to processing based on legitimate interests in certain circumstances • Portability: Request transfer of your data in a structured, commonly used format • Complaint: Lodge a complaint with the Information Commissioner's Office (ICO) To exercise any of these rights, please contact us via WhatsApp on 07754 347 247 or email at info@ahaprime.co.uk. We will respond to valid requests within one calendar month.

We implement reasonable administrative, technical, and organisational safeguards to protect your personal data, including: • Secure storage of digital records • Access controls limiting data access to authorised personnel • Secure communication channels • Regular review of security practices However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

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